How to set up
Configuration is per-project in Ybug. To integrate your project with Freshdesk, go to your dashboard and follow these simple steps:
1. Go to Integrations tab in your project settings.
2. Click the On/Off switch in the Freshdesk row.
3.1 Enter your Freshdesk subdomain (ie enter
subdomain if your Freshdesk url is
3.2 Enter your API Key and click the Authenticate button.
You can get your API Key in your Freshdesk profile settings.
4. You can choose a default assignee for tickets created with Ybug and click the Save settings button. You can test the integration by clicking the Test button - Ybug will try to send a sample report using settings in the form.