Capture visual reports from real users
Screenshots and annotations show exactly what’s wrong.
Turn support tickets into clear, dev-ready reports
Ybug gives support teams a faster way to capture and escalate bugs with screenshots, technical context, and less back-and-forth with their customers.
Start free trialTrusted by 1,000+ teams worldwide
How it works
Stop the back-and-forth
Send a button, not a "send me a screenshot" email
Drop the Ybug widget on your help center, app, or product. Customers click, draw on the issue, type a sentence, and they’re done — no support agent walking them through dev tools or asking for screen recordings.
- One-click feedback button — no login, no signup
- Annotation tools so customers can point at the broken thing
- Match your brand with custom colors, fonts, and copy
No more "what browser?" tickets
Browser, OS, and console logs — already attached
Every ticket arrives with the technical details you’d normally have to dig out: the URL, browser, OS, viewport, and recent JavaScript errors. Customers don’t have to know what any of that means — Ybug grabs it for them.
- Browser, OS, device, viewport, and full URL captured automatically
- JavaScript errors and console output included with every ticket
- Pass the logged-in user, plan, or session ID via the JS API
Hand off to dev, cleanly
Escalate ticket-ready bugs to engineering — without retyping anything
When a support ticket turns out to be a real bug, push it to your help-desk or your dev tracker with one click. The screenshot, console logs, and browser metadata travel with it — no more "can you copy this into Jira?"
- Native integrations with Zendesk, Freshdesk, Intercom, and Jira Service Desk
- Push straight to Jira, GitHub, GitLab, ClickUp, or Trello when it’s a real bug
- Zapier, webhooks, and REST API for everything else
Close the loop
Reply from Ybug — your customer never sees the seams
Respond directly from the Ybug dashboard and the message lands in the customer’s inbox. They don’t need an account to reply back. Confirmations and resolution emails go out automatically, so people know their report didn’t fall into a black hole.
- Replies emailed straight to the customer — no portal login required
- Auto-confirmation when a ticket comes in
- Resolution emails when the issue is fixed and closed
“Ybug makes collecting feedback and bugs extremely smooth, even for non-technical users. Annotated screenshots, automatic environment information (browser, console, URL, screen size), and integrations with our project management tools save considerable time during testing and support phases.”
Gianito R.
Consultant et développeur web
Why customer support
uses Ybug
Include full technical context
Reports come with browser info, OS, and console logs – no guessing required.
Escalate faster and clearer
Push reports directly to Jira, GitHub, Slack, or your issue tracker.
Reduce friction for users
Customers don’t need to explain what happened – Ybug captures it all.
Help customers faster
Equip your support team with better tools to resolve issues quickly.
Reply directly from Ybug
Respond to feedback right from the dashboard, with replies going straight to the user’s inbox.
Keep users informed automatically
Send automatic email confirmations when feedback is received and notify users when their report is resolved.
Frequently asked questions
Can we reply to the user without leaving Ybug?
Yes. Reply from the Ybug dashboard and your message lands in the user’s inbox as a normal email. Their reply syncs back to the same thread, pinned to the original screenshot — no “re: re: re:” chains.
Can we attach the user’s account or order ID to every report?
Yes. Use the JS API to push the logged-in user’s ID, email, plan, or order number onto every report. Support sees who reported the issue without asking.
Will the feedback widget slow down our site or app?
Not at all. We’ve built Ybug to be lightweight and load asynchronously, so it won’t interfere with your page load speeds or user experience. You get the feedback you need without the lag.
Does it integrate with our existing tools?
Yes. Ybug integrates with Jira, Slack, GitHub, ClickUp, Trello, and many more. Feedback and bugs can go straight into the tools you already use.
Can our users submit feedback without logging in?
Yes. Users can submit visual feedback and bug reports directly from your app in a few clicks – no signup or login required. Less friction means more useful feedback.
More ways to use Ybug
Same widget. Different jobs.
Turn support issues into dev-ready reports
Capture visual feedback with technical context and send it straight to your dev team – no guesswork, no extra steps.
Start free trialNo credit card required