Focus on fixing bugs, not measuring sentiment. Get instant visual feedback and deep technical context, without paying premium rates for NPS or CSAT tools.
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Both tools offer visual feedback, but Usersnap has evolved into a Customer Experience platform. Here's how they stack up for QA and bug tracking.
| Feature | Ybug | Usersnap |
|---|---|---|
| Best for | QA, UAT & visual bug reporting | Customer experience (CX) & market research |
| Primary focus | 🔧 Actionable bug reports | 📊 Surveys, NPS & statistics |
| Pricing model |
Affordable flat rates (friendly for all team sizes) |
Enterprise pricing (gets expensive very quickly) |
| Visual feedback & annotations |
Included |
Included |
| Video screen recording |
Included |
Included |
| Micro-surveys (NPS, CSAT) | No (we focus on bugs) |
Yes (core feature) |
| Performance impact |
Lightweight async snippet |
Heavier client-side script |
| Setup time |
⏱ Plug & Play (under 5 minutes) |
🐌 Platform config (requires project setup) |
Usersnap charges a premium for a full customer experience platform. You end up paying for surveys, per-user seats, and setup overhead that your dev team doesn't need.
Ybug's focus is clear: helping developers and clients resolve issues faster. We stripped away the survey bloat to give you a streamlined tool at a price that makes sense.
See full pricing
Save up to
70%
compared to similar Usersnap plans.
Key differences that matter in daily work
Usersnap has evolved into a Customer Experience (CX) platform designed for product and marketing managers to measure sentiment (NPS, CSAT).
Ybug is laser-focused on QA and UAT. We don't do market research surveys; we help you fix your website. If your goal is to squash bugs, Ybug gives you exactly the tools you need without the noise.
Usersnap targets enterprise customers, and their pricing reflects that. For agencies, startups, or smaller dev teams, the cost can be hard to justify, especially if you hit limits on projects or team members.
Ybug offers generous limits and affordable plans that scale with your team, not punish you for growth. We believe essential tools shouldn't break the bank.
Because Usersnap handles surveys and polls, its widget can be heavy. This slows down your website's load time and can negatively impact your Core Web Vitals (Google PageSpeed) and SEO score.
Ybug is designed to stay out of the way. Our widget is lightweight and asynchronous, ensuring it never impacts your site's performance or user experience.
Setting up Usersnap can feel like a project in itself. You have to navigate complex dashboards, choose between project types, and configure audience targeting rules just to get started. What should be simple often turns into a 20-minute configuration session before you can report a single bug.
Ybug goes live instantly—just add the snippet and go. Our default settings are optimized for bug reporting out of the box. You get screenshots, annotations, and console logs up and running in under 5 minutes.
Ybug is built to fix bugs; Usersnap is built to measure customer sentiment.
Ybug is lightweight and fast; Usersnap is a comprehensive suite with more overhead.
Ybug prioritizes technical context (console logs, environment data); Usersnap leans towards survey metrics.
Ybug offers core visual feedback features at a fraction of Usersnap's cost.
Everything you need to close tickets faster, without the enterprise overhead.
Users draw, highlight, and comment directly on the live website using annotated screenshots.
Every report includes browser details, screen size, URL, and JavaScript console logs, so developers can reproduce issues without back-and-forth.
Send feedback directly to Jira, Slack, ClickUp, GitHub, and other tools your team already uses.
Record user interactions with one click to capture complex bugs in motion.
Add Ybug to your site in under 5 minutes using a snippet, browser extension, or CMS plugin.
Affordable plans built for freelancers, agencies, and growing product teams.
Making the switch is easier than you think. Ybug integrates with your existing tools, so you don't migrate data—you just change your feedback source.
Add Ybug to your site Install the widget, browser extension, or CMS plugin in minutes.
Connect your existing tools Send feedback directly to Jira, ClickUp, Slack, or your current workflow.
No long migrations. No client retraining. Just clearer, more actionable feedback from day one.
Ybug makes collecting feedback and bugs extremely smooth, even for non-technical users. Annotated screenshots, automatic environment information (browser, console, URL, screen size), and integrations with our project management tools save considerable time during testing and support phases. Installation is quick, the interface is clear, and the team behind the product is responsive and attentive.
Consultant et développeur web
I like the simplicity of the parametrization, yet the sophisticated functionality in the background. It is a perfect tool for implementation projects, with no time you will have a prepared solution fur bug tracking and ticket collections. Have been using this tool with e-mail + redmine integration and it was just really good. From user perspective it is absolutely simple, project is defined by the web url where they are standing at and they focus only on the problem reporting. All technicall info is sent automatically.
Senior Professional ERP Consultant
Ybug is intuitive and easy to use for someone who by nature is not technical. It is quite flexible - where some tools are limited to bug reporting, we use Ybug not only to report bugs, but to also solicit feedback on specific pages and products. Ybug also provides an invaluable screenshot that enables a customer to show us the exact issue. On top of this, service is excellent.
Founder & President at TrophyCentral
Easy to install process, Jira and Github integration. We found a bug with taking screenshots in an iframe, which was submitted and fixed by the really responsive team.
CTO at EscolaSoft
We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp.
CEO at Webwirkung
There are 3 main features that I like the most: 1. Unlike other feedback software that we used before, Ybug is easier to launch for each project. It typically takes 2-3 minutes to add a project to Ybug and start sending feedback. 2. It has a nice Chrome extension, which allows to capture screenshots on any website and tag to any project that we are currently working on. 3. Ybug integrates nicely with Teamwork (our PM tool), so each feedback that is submitted on the development websites - is automatically created as a task for our development team.
Project manager
One central tool to get bug reports from non tech users, with a lot of information that help the dev team to understand the problem (url, screenshot, etc)
The Chrome widget is very powerful. Internal users just have to install it, and they can immediately report bug or else.
CTO at Wobee
Join agencies and dev teams who save time and money with Ybug. Get clear, actionable feedback without the overhead.
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