Zendesk

Want the overview first? See the Zendesk integration overview.

How to set up

Configuration is per-project in Ybug. To integrate your project with Zendesk, go to your dashboard and follow these simple steps:

1. Go to the Integrations section in your project settings.

2. Click the On/Off switch in the Zendesk row.

3. Fill in your Zendesk Support subdomain (i.e. mycompany.zendesk.com) and click the Authenticate button.

4. Authorize Ybug app by clicking the Allow button.

5. Choose a group in your organization and optionally an assignee, then click the Save settings button.

Advanced settings

Click Advanced settings in the integration form to change how the created ticket looks.

Ticket title format — the default is [{{project.name}}] #{{report.id}} {{report.title}}, and you can compose your own from placeholders such as {{report.priority}} or {{report.user.email}}. See Title format for the full list.

Forwarded data — choose which details Ybug includes, from the source URL and the reporter to browser, screen size and custom user data. See Forwarded data for all the options.