See how real teams work smarter with Ybug

Ybug makes collecting feedback and bugs extremely smooth, even for non-technical users. Annotated screenshots, automatic environment information (browser, console, URL, screen size), and integrations with our project management tools save considerable time during testing and support phases. Installation is quick, the interface is clear, and the team behind the product is responsive and attentive.

YBug makes it incredibly easy for our End Users, QAs, and POs, to report bugs and feedback directly from the application, with all the context we need (screenshots, browser info, console logs). It has streamlined our QA and Development process, saving us time and reducing misunderstandings considerably. Is very easy to integrate in DEV/QA/PRD environments. The customer support is extremely fast, less than 1 business day. We use Ybug in every project to get testing feedback asap.

Provides perfect screen-shotting capabilities as well as additional features like console logging, all for a very reasonable price-point. Also integrated with the tools we already use.

I like its simplicity and flexibility which makes it a one-tool-fits-all or many purposes solution. We're using Ybug to do reviews of our website, of our online courses, but also of our software screenshots (requires that they need to be opened in the browser). Our reviewers who are from different teams across our company love Ybug too because they got familiar with it in no time. And I want to mention the agility of the Ybug team: They fix issues within a short period of time and are constantly working on improving the tool - always taking into account the users' needs and worries. Another plus are the many integrations Ybug offers.

Ybug's user-friendly interface simplifies the bug reporting process, making it accessible even to those without technical expertise. Its visual feedback capabilities, including annotated screenshots and video recordings, allow users to effectively communicate issues, enhancing clarity and efficiency in problem-solving. The tool's flexibility is evident through its extensive integrations with over 2,000 third-party applications, such as Slack, Trello, and Freshdesk, enabling seamless incorporation into existing workflows. Additionally, Ybug's automatic inclusion of environment details—like site URL, browser information, operating system, and display size—provides developers with comprehensive context, facilitating quicker and more accurate bug resolution. The platform's commitment to data security and performance, demonstrated by its GDPR compliance and minimal impact on website speed, further underscores its reliability and user-centric design. For educators and administrators managing Moodle sites, Ybug proves invaluable. Its intuitive feedback system allows educators to report issues or suggest improvements effortlessly, ensuring that the learning environment remains effective and user-friendly. The ability to integrate Ybug with various project management and communication tools streamlines the support process, making it easier to address and resolve concerns promptly. This ongoing support mechanism is crucial for maintaining a dynamic and responsive educational platform.

It is simple but intuitive and fills the role it needs to to allow for feedback both internally and from clients on ways to improve and fix our platform. The customer service at Ybug is also extremely good. We have already used Ybug to fix some very glaring issues that were reported, so I would recommend it to others with similar needs.

I like the simplicity of the parametrization, yet the sophisticated functionality in the background. It is a perfect tool for implementation projects, with no time you will have a prepared solution fur bug tracking and ticket collections. Have been using this tool with e-mail + redmine integration and it was just really good. From user perspective it is absolutely simple, project is defined by the web url where they are standing at and they focus only on the problem reporting. All technicall info is sent automatically.

It was extremely easy and fast to install for our internal needs via the browser extension. As the only thing needed is an account and the extension, I don't think it is possible to have a faster installation process.

Ybug is intuitive and easy to use for someone who by nature is not technical. It is quite flexible - where some tools are limited to bug reporting, we use Ybug not only to report bugs, but to also solicit feedback on specific pages and products. Ybug also provides an invaluable screenshot that enables a customer to show us the exact issue. On top of this, service is excellent.

The ability to make the screenshots right after the review writing. Very easy to use. There are a lot of integration options incl. webhooks and it's great!

This is exactly what we needed. A simple and clear feedback form.

Easy to install process, Jira and Github integration. We found a bug with taking screenshots in an iframe, which was submitted and fixed by the really responsive team.

Ybug is very easy to integrate into your solution and it has plenty of customization options to match your use-case. The screen-shot + annotation features are a godsend; the users can easily submit a bug report or a feature enhancement that points directly to the pain point. Also, direct integration with Jira makes it even better.

Console log sent on bug report, extremely simple interface for clients to interact with. Screenshots with mark ups and text has made debugging visual issues infinitely easier.

Ybug is free to start, easy to integrate, and allows you to really customize its appearance and manually trigger the window. With a bit of CSS + JS, you can turn this from a simple feedback tool into something that is truly integrated into your software product. The support is phenomenal.

Getting familiar with Ybug really takes a few minutes. Widget for customers is absolutely easy to use and has everything customers might need.

Easy of use, capture screenshots, integrations

Very discrete and integrates with clickup.

Even the free version has all the necessary tools, has essential functionality (like several available languages), and looks nice.

It gives comprehensive insights over my projects. Pricing is affordable. Available also free plans for non-profit and small businesses. Easy to set up and use. Widget doesn't slow down my website or make too many DNS calls.

Having tried all the competitors out there, Ybug has checked all the boxes for us:

Ability to get screenshots describing errors from users.

The best feature is the widget that easily installed on your website and allow to make a screenshot of your page by user with all graphic tools to show you the exact place of the issue on the website.

The support of the Ybug team is amazing. They respond quickly and do not even hesitate to extend their API if some important feature is missing. That is something you will not get from big players.

Easy to use interface. Great emails from the founders that guide you through the experiance.

The way it integrates with JIRA, ease of use when implemented and the pricing for our small agency.

A quick opportunity to get fixes via the web interface from our clients, all fixes get into our task system and bugs with the statuses. Rich e-mail and Zapier integration capabilities.

Simple setup, quick and easy to submit a report to slack and trello, and ability to annotate markup.

Easy to use. Has a comprehensive selection of tools for users to give feedback with.

Simple setup. Good selection to integrations. Priced well.

Very smooth and helpful. Has all the features we need.

It's great as a visual feedback tool integrated into the Intercom messenger widget we have on our page. Support is also very prompt and friendly.

Overall, the experience is really good, and I hope that the evolution of the product will include more features so that we can exploit it even more.

It was very easy to implement and it comes with a natural integration to email, Jira or Slack, to name a few. You can customize the form so that it integrates perfectly to your design and colour palette. It also automatically records the data that you want such as user ID, device or operating system used while reporting the bug. This is typically the kind of information that the Customer Success team has some difficulty including to the tickets, and this way they don't have to ask anymore. It is quite cheap compared to other tools that propose similar services and for this price offer a great deal.

Positive. Can't complain about anything so far.

I like Ybug because we house a database that is continually growing but some incorrect data can find its way into the database and we want our users to be able to report it or any bugs they experience.

I installed it quickly but it didn't work. I soon found that I need to reconfigure CSP (content security policity). After a few tries it works, hurrah. It is very easy, by default, it shows a widget at the bottom of browser window. The only downside is that I rely on a third party for providing JavaScript for my page, what is insecure in theory. Would Ybug implement secure library on ICP blockchain?

Ybug is a really easy to install (just put HTML code in my index.html) to allow users to report bugs in my software. It even allows custom drawing in screenshots.

Loved the quick integration. Flexible customization.

yBug saves me a lot of work hours on daily bases. It is clear and simple to use and I didn't need to look for any other tool once I've found it.

yBug is really useful tool with great integrations I mostly use the one for Asana and Trello. yBug reports are easily readable with clear call message for users and with all the necessary information for me to solve any issue they might be reporting. I have to praise the tech support that responded to my feature request within few hours!

We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp.

Easy to set up, and the integrations with Github and other providers are smooth.

Overall it's working great so far, though we haven't been using it very long.

Ybug is as easy to use as it was to deploy and customize for our app. It made reporting bugs, suggestions, and opinions much easier, streamlined, and organized.So far we only tested the integration with Slack, which went very smoothly, and we're looking forward to using more integrations, especially with JIRA.

yBug is brilliant for our Support and Development teams to be able to see a screenshot of where a problem is happening, where the user is in the website/platform, what browser they're using etc. etc. and have all of this information automatically collected. Plus, the user doesn't need to be bogged down in collecting and supplying it themselves.

Easy to use, not bogged down in complicated functions, easily customisable and very good technical documentation & support team response. It integrates with our existing software very well.

There are 3 main features that I like the most: 1. Unlike other feedback software that we used before, Ybug is easier to launch for each project. It typically takes 2-3 minutes to add a project to Ybug and start sending feedback. 2. It has a nice Chrome extension, which allows to capture screenshots on any website and tag to any project that we are currently working on. 3. Ybug integrates nicely with Teamwork (our PM tool), so each feedback that is submitted on the development websites - is automatically created as a task for our development team.

One central tool to get bug reports from non tech users, with a lot of information that help the dev team to understand the problem (url, screenshot, etc)

The Chrome widget is very powerful. Internal users just have to install it, and they can immediately report bug or else.

Before Ybug we had to have people give a list of responses in a word processors and have them explain what the issues are and then figure it out on our own to figure out if they were on a mobile device or what browser they were using to fix the issues they were seeing. Now Ybug gives us all the information and notes all within a list to track what is done, and what still needs review.

Ybug just takes 3 steps to submit feedback so it made it easy for people who are afraid of technology. Because it takes a screen shot of exactly how the page looks to them makes it easy to know what they are seeing on the users end to know what to fix or move around. Other people who can do this cost way more than this product.

I have used other tools, but I found Ybug to be the most cost-effective tool, without missing functionality.

Ybug ease of use. It was both easy to setup and easy to connect to my other tools.

We're developing a new product and need feedback from testers. This tool has made it super easy for them to give feedback that makes sense. It saves a ton of going back and forth to clarify what the issue actually was.

I've tried several feedback widgets, and Ybug was the most accurate in reproducing what the user is seeing on the screen. For the few minor issues that I did see, The support team was always very quick to respond and fix the issues. The integrations work flawlessly.

We’re now using Ybug for a few weeks, and everything is perfect! We were looking for a tool quick to integrate and that just creates issues to our GitLab, for an affordable price. The pricing is fair and we’re earning time/money using Ybug, so that’s perfect. Options provided with the plugin are a real plus, such as the ability to add custom fields. Issues are filled with everything we need (browser, sizes, OS, etc.). We found the tool via a Google search, and tested several providers; this one was better because: - it works (looks natural but some do not), - the pricing is fair, - it does integrate with GitLab.

Easy to integrate, customizable, fair pricing.

Perfect tool, giving us a way to provide better and faster support to our clients. Integrations make it easy to adapt the tool in our standard processes. We wholeheartedly recommend this tool to anyone who appreciates optimisations! 🤩 Besides, Ybug offers awesome support! 🚀

- Provide better and faster support to clients - Provide a better and faster way to report bugs to developers - Easily integrate the tool with several major Project Management tools - It automatically takes a screenshot of the users' browser with additional browser info

User Acceptance Testing feedback.

yBug provide simple visual feedback on web-based projects. The functionality is straightforward and very easy to use. Task management is minimal but includes extensive options to integrate feedback directly into popular project management systems. Also, we had a few questions. yBug support was very quick to respond with helpful advice.

We decided to use Ybug.io to create tickets for internal purpose on bugs etc. It's as easy as installing an extension. Creating tickets to Jira is automatically done and taking snapshots, adding comments and putting drawings are quite handy.

I use it to let players report issues, bugs and feedbacks to us. This is great because since we implemented it, we've had a steady stream of user feedback. The bad thing is that on mobile, the widget takes a LOT of screen real estate, and we receive a lot of spammy feedbacks (users posting insults, random series of letters, or posting the same feedback multiple times in a row)

The ease of use, of implementation, and the free trial

Ybug is a great add-on that enhances and speeds up the company's QA process. Our clients usually had to write down all project tasks/issues and describe each one. With Ybug, such issues are past! Each ticket provides a lot of user/browser information that allows our team to solve the reported issues more efficiently. The Ybug support team is amazing - they fulfilled our wishes and added a self-hosted GitLab integration in no time!

Interface, the UI is really straight forward.

I looked around for a while before I found Ybug and it was worth searching for it. It is way better as other tools I had considered first.

I really liked how easy it was to deploy the software/plugin on my Wordpress website. The feature that users can take screenshots and ad markups is priceless. It really speeds up the troubleshooting process.

Ease of use Pricing Flexibility of the team New features Integrations

Our company recently started using Ybug. After encountering an issue with screenshotting an Iframe, we contacted Ybug. The help they offered was great! The issue was picked up quickly and resolved in no time. We highly recommend Ybug!

I've been using Ybug for four years across three different web apps, and it's been consistently excellent. The support team is super responsive, and they've rolled out new features quickly based on feedback. It’s been a reliable, low-friction way to collect bug reports and feedback from users and team members. Highly recommended.