Simple, effective tool perfectly integrated into our workflow
Ybug makes collecting feedback and bugs extremely smooth, even for non-technical users. Annotated screenshots, automatic environment information (browser, console, URL, screen size), and integrations with our project management tools save considerable time during testing and support phases. Installation is quick, the interface is clear, and the team behind the product is responsive and attentive.
Gianito R.
Consultant et développeur web
Frequently asked questions
Need help deciding? Start here.
Is the free trial really free?
Yes! You get full access to all plan features for 10 days – no credit card, no setup hassle.
What counts as a "project"?
A project is a single website or application you want to collect feedback on. Each project gets its own widget, settings, and team access. If you manage several websites or clients, you’ll typically want one project per site.
Can I switch plans during the free trial?
Yes. You can upgrade, downgrade, or change billing frequency at any time during the trial – the trial period stays the same.
What happens after my free trial ends?
When your trial expires, we’ll move you to the FREE plan. We’ll notify you a few days before so you can decide if you’d like to upgrade.
Can I change or cancel my plan?
Absolutely. You can upgrade, downgrade, or cancel your plan anytime – no strings attached.
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, and more) as well as PayPal. All payments are securely processed by Braintree. And remember, you don’t need a card to start your free trial.
Do you offer discounts for non-profits or open-source projects?
Yes — non-profit organizations get 30% off any paid plan, and open-source projects get Ybug free. Just reach out with a link to your project or organization and we’ll get you set up.
Still have questions?
We’re happy to help! Just reach out, and we’ll reply as soon as possible.
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