Userback's per-seat pricing adds up fast. Switch to Ybug for the same annotated screenshots, video recording, and deep technical context—at a predictable flat price.
No credit card required
Both tools help you collect visual feedback. Here's how they stack up on pricing, features, and focus.
| Feature | Ybug | Userback |
|---|---|---|
| Best for | Agencies & Dev teams | Product managers |
| Pricing model |
Flat pricing (predictable monthly bill) |
Per seat (costs explode as you grow) |
| Free Forever plan |
Yes |
Limited (data locked after 7 days) |
| Integrations |
Included |
Included |
| Visual feedback & annotations |
Included |
Included |
| Video screen recording |
Included |
Included |
European based  |
Yes |
No |
Userback's per-seat pricing seems low at first, but it adds up fast. A small team of 7 members can cost $49–$161 per month.
With Ybug, you can onboard that same team for just €23 flat. You get the same professional integrations, the same video feedback, and deeper developer logs—without the "seat tax."
See full pricing
Save up to
60%
compared to similar Userback plans.
Key differences that matter in daily work
Userback charges $7 to $23 for every single team member. A typical squad of 7 people (Developers + QA + PM) can easily cost you $100+ per month.
Ybug believes in flat, fair pricing. Our Startup plan covers 7 team members for just €23/month. You get the whole team on board for a fraction of the cost.
Userback's Free plan locks your feedback after just 7 days. If you don't fix a bug immediately, you lose access to the report.
Ybug's free plan is truly free. We don't hold your data hostage or hide your bug reports after a week. You can work at your own pace.
Userback often gates deep technical context (like advanced network logs or developer tools) behind their more expensive Business plan ($15/seat).
Ybug is a developer-first tool. We include console logs, browser info, and network data even in our Basic plan, so your devs always have what they need to fix the issue.
Userback has expanded into a complex platform with feedback portals and roadmaps to compete with product management tools.
Ybug focuses on squashing bugs. We don't try to be your roadmap; we simply feed your issue tracker (Jira, ClickUp, etc.) with the high-quality visual data you need to clear your backlog.
Ybug is a flat fee; Userback punishes you for adding more team members.
Ybug keeps your data accessible; Userback's free plan locks it after 7 days.
Ybug gives you full console logs on all paid plans; Userback gates them behind higher tiers.
Ybug is a lightweight bug reporter; Userback is a heavier product management suite.
Everything you need to close tickets faster, without a per-seat price tag.
Users draw, highlight, and comment directly on the live website using annotated screenshots.
Every report includes browser details, screen size, URL, and JavaScript console logs, so developers can reproduce issues without back-and-forth.
Send feedback directly to Jira, Slack, ClickUp, GitHub, and other tools your team already uses.
Record user interactions with one click to capture complex bugs in motion.
Add Ybug to your site in under 5 minutes using a snippet, browser extension, or CMS plugin.
Affordable plans built for freelancers, agencies, and growing product teams.
Making the switch is easier than you think. Ybug integrates with your existing tools, so you don't migrate data—you just change your feedback source.
Add Ybug to your site Install the widget, browser extension, or CMS plugin in minutes.
Connect your existing tools Send feedback directly to Jira, ClickUp, Slack, or your current workflow.
No long migrations. No client retraining. Just clearer, more actionable feedback from day one.
Ybug makes collecting feedback and bugs extremely smooth, even for non-technical users. Annotated screenshots, automatic environment information (browser, console, URL, screen size), and integrations with our project management tools save considerable time during testing and support phases. Installation is quick, the interface is clear, and the team behind the product is responsive and attentive.
Consultant et développeur web
I like the simplicity of the parametrization, yet the sophisticated functionality in the background. It is a perfect tool for implementation projects, with no time you will have a prepared solution fur bug tracking and ticket collections. Have been using this tool with e-mail + redmine integration and it was just really good. From user perspective it is absolutely simple, project is defined by the web url where they are standing at and they focus only on the problem reporting. All technicall info is sent automatically.
Senior Professional ERP Consultant
Ybug is intuitive and easy to use for someone who by nature is not technical. It is quite flexible - where some tools are limited to bug reporting, we use Ybug not only to report bugs, but to also solicit feedback on specific pages and products. Ybug also provides an invaluable screenshot that enables a customer to show us the exact issue. On top of this, service is excellent.
Founder & President at TrophyCentral
Easy to install process, Jira and Github integration. We found a bug with taking screenshots in an iframe, which was submitted and fixed by the really responsive team.
CTO at EscolaSoft
We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp.
CEO at Webwirkung
There are 3 main features that I like the most: 1. Unlike other feedback software that we used before, Ybug is easier to launch for each project. It typically takes 2-3 minutes to add a project to Ybug and start sending feedback. 2. It has a nice Chrome extension, which allows to capture screenshots on any website and tag to any project that we are currently working on. 3. Ybug integrates nicely with Teamwork (our PM tool), so each feedback that is submitted on the development websites - is automatically created as a task for our development team.
Project manager
One central tool to get bug reports from non tech users, with a lot of information that help the dev team to understand the problem (url, screenshot, etc)
The Chrome widget is very powerful. Internal users just have to install it, and they can immediately report bug or else.
CTO at Wobee
Get the same annotated screenshots and video feedback as Userback, without the per-seat pricing.
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