Ybug vs Userback: Visual feedback without the price tag

Userback's per-seat pricing adds up fast. Switch to Ybug for the same annotated screenshots, video recording, and deep technical context—at a predictable flat price.

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Trusted by 1,000+ teams worldwide

How Ybug compares to Userback

Both tools help you collect visual feedback. Here's how they stack up on pricing, features, and focus.

Feature Ybug Userback
Best for  Agencies & Dev teams  Product managers
Pricing model ✓  Flat pricing
(predictable monthly bill)
 Per seat
(costs explode as you grow)
Free Forever plan ✓  Yes  Limited
(data locked after 7 days)
Integrations ✓  Included ✓  Included
Visual feedback & annotations ✓  Included ✓  Included
Video screen recording ✓  Included ✓  Included
European based  EU ✓  Yes  No

Stop paying for every single user

Userback's per-seat pricing seems low at first, but it adds up fast. A small team of 7 members can cost $49–$161 per month.

With Ybug, you can onboard that same team for just €23 flat. You get the same professional integrations, the same video feedback, and deeper developer logs—without the "seat tax."

See full pricing

Save up to
60%
compared to similar Userback plans.

Why teams switch from Userback to Ybug

Key differences that matter in daily work

The "Seat Tax" on growth

Userback charges $7 to $23 for every single team member. A typical squad of 7 people (Developers + QA + PM) can easily cost you $100+ per month.

Ybug believes in flat, fair pricing. Our Startup plan covers 7 team members for just €23/month. You get the whole team on board for a fraction of the cost.

The 7-day data trap

Userback's Free plan locks your feedback after just 7 days. If you don't fix a bug immediately, you lose access to the report.

Ybug's free plan is truly free. We don't hold your data hostage or hide your bug reports after a week. You can work at your own pace.

Developer tools shouldn't be a luxury

Userback often gates deep technical context (like advanced network logs or developer tools) behind their more expensive Business plan ($15/seat).

Ybug is a developer-first tool. We include console logs, browser info, and network data even in our Basic plan, so your devs always have what they need to fix the issue.

Focused on bug tracking

Userback has expanded into a complex platform with feedback portals and roadmaps to compete with product management tools.

Ybug focuses on squashing bugs. We don't try to be your roadmap; we simply feed your issue tracker (Jira, ClickUp, etc.) with the high-quality visual data you need to clear your backlog.

Key differences that matter in daily work

Flat vs. per-seat pricing

Ybug is a flat fee; Userback punishes you for adding more team members.

Unlimited vs. 7-day feedback retention

Ybug keeps your data accessible; Userback's free plan locks it after 7 days.

Accessible vs. locked dev context

Ybug gives you full console logs on all paid plans; Userback gates them behind higher tiers.

Lightweight vs. heavy

Ybug is a lightweight bug reporter; Userback is a heavier product management suite.

Why teams choose Ybug

Everything you need to close tickets faster, without a per-seat price tag.

Effortless visual feedback

Users draw, highlight, and comment directly on the live website using annotated screenshots.

Full technical context

Every report includes browser details, screen size, URL, and JavaScript console logs, so developers can reproduce issues without back-and-forth.

Seamless integrations

Send feedback directly to Jira, Slack, ClickUp, GitHub, and other tools your team already uses.

Screen recording

Record user interactions with one click to capture complex bugs in motion.

Plug-and-play setup

Add Ybug to your site in under 5 minutes using a snippet, browser extension, or CMS plugin.

Predictable pricing that scales

Affordable plans built for freelancers, agencies, and growing product teams.

Switching from Userback to Ybug

Making the switch is easier than you think. Ybug integrates with your existing tools, so you don't migrate data—you just change your feedback source.

1. Sign up for free

Create your account—no credit card required.

2.

Add Ybug to your site

Install the widget, browser extension, or CMS plugin in minutes.

3.

Connect your existing tools

Send feedback directly to Jira, ClickUp, Slack, or your current workflow.

No long migrations. No client retraining. Just clearer, more actionable feedback from day one.

Here’s what our users say

See more feedback

Frequently asked questions:
Ybug vs. Userback

Is Ybug really cheaper than Userback?

Yes, especially for teams. Userback charges per person ($7–$23/seat). If you have a team of 5, you could pay over $100/month. Ybug uses flat pricing, meaning you pay one low fee (starting at €10/mo) for a bundle of users. For a standard team, Ybug is often 70% cheaper.

Is Ybug hard to install?

Not at all. It's just a simple JavaScript snippet. If you use WordPress, we even have a plugin. You can be up and running in under 5 minutes.

Can clients submit feedback without logging in?

Yes. With Ybug, clients can submit annotated feedback directly from your site without logging in or creating guest accounts. It removes the friction that often stops clients from reporting issues.

Does Ybug really integrate with Jira/ClickUp as well as Userback?

We sure do. Ybug works seamlessly with Jira, ClickUp, and plenty of other tools. You can find the full list on our integrations page.

Can I try Ybug before switching?

Absolutely. We offer a free trial with no credit card required. You can even run Ybug alongside Userback on a staging site to compare the workflow side-by-side.

Ready to switch to the smarter Userback alternative?

Get the same annotated screenshots and video feedback as Userback, without the per-seat pricing.

Start free trial

No credit card required