Collect meaningful
website feedback

Kevin L.

CPO

Very smooth and helpful. Has all the features we need.

It's great as a visual feedback tool integrated into the Intercom messenger widget we have on our page. Support is also very prompt and friendly.

Jonathan R.

IT Manager

Easy to use. Has a comprehensive selection of tools for users to give feedback with.

Simple setup. Good selection to integrations. Priced well.

Verified user

I like its simplicity and flexibility which makes it a one-tool-fits-all or many purposes solution. We're using Ybug to do reviews of our website, of our online courses, but also of our software screenshots (requires that they need to be opened in the browser). Our reviewers who are from different teams across our company love Ybug too because they got familiar with it in no time. And I want to mention the agility of the Ybug team: They fix issues within a short period of time and are constantly working on improving the tool - always taking into account the users' needs and worries. Another plus are the many integrations Ybug offers.

Julie L.

Product and Process Manager

Overall, the experience is really good, and I hope that the evolution of the product will include more features so that we can exploit it even more.

It was very easy to implement and it comes with a natural integration to email, Jira or Slack, to name a few. You can customize the form so that it integrates perfectly to your design and colour palette. It also automatically records the data that you want such as user ID, device or operating system used while reporting the bug. This is typically the kind of information that the Customer Success team has some difficulty including to the tickets, and this way they don't have to ask anymore. It is quite cheap compared to other tools that propose similar services and for this price offer a great deal.

Luboš Š.

Senior Professional ERP Consultant

I like the simplicity of the parametrization, yet the sophisticated functionality in the background. It is a perfect tool for implementation projects, with no time you will have a prepared solution fur bug tracking and ticket collections. Have been using this tool with e-mail + redmine integration and it was just really good. From user perspective it is absolutely simple, project is defined by the web url where they are standing at and they focus only on the problem reporting. All technicall info is sent automatically.

Darius V.

Developer

Loved the quick integration. Flexible customization.

Vitaliy V.

Business Process Automation Specialist / RPA Designer

The ability to make the screenshots right after the review writing. Very easy to use. There are a lot of integration options incl. webhooks and it's great!

Teddy V.

CTO at Wobee

One central tool to get bug reports from non tech users, with a lot of information that help the dev team to understand the problem (url, screenshot, etc)

The Chrome widget is very powerful. Internal users just have to install it, and they can immediately report bug or else.

Neil R.

Founder & President at TrophyCentral

Ybug is intuitive and easy to use for someone who by nature is not technical. It is quite flexible - where some tools are limited to bug reporting, we use Ybug not only to report bugs, but to also solicit feedback on specific pages and products. Ybug also provides an invaluable screenshot that enables a customer to show us the exact issue. On top of this, service is excellent.

Noah M.

CEO at Webwirkung

We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp.