Collect meaningful
website feedback

ja

Verified user

I've been using Ybug for four years across three different web apps, and it's been consistently excellent. The support team is super responsive, and they've rolled out new features quickly based on feedback. It’s been a reliable, low-friction way to collect bug reports and feedback from users and team members. Highly recommended.

Steven R.

Development Manager

Provides perfect screen-shotting capabilities as well as additional features like console logging, all for a very reasonable price-point. Also integrated with the tools we already use.

Marcos G.

Product Owner

YBug makes it incredibly easy for our End Users, QAs, and POs, to report bugs and feedback directly from the application, with all the context we need (screenshots, browser info, console logs). It has streamlined our QA and Development process, saving us time and reducing misunderstandings considerably. Is very easy to integrate in DEV/QA/PRD environments. The customer support is extremely fast, less than 1 business day. We use Ybug in every project to get testing feedback asap.

Jonathan R.

IT Manager

Easy to use. Has a comprehensive selection of tools for users to give feedback with.

Simple setup. Good selection to integrations. Priced well.

Verified user

I like its simplicity and flexibility which makes it a one-tool-fits-all or many purposes solution. We're using Ybug to do reviews of our website, of our online courses, but also of our software screenshots (requires that they need to be opened in the browser). Our reviewers who are from different teams across our company love Ybug too because they got familiar with it in no time. And I want to mention the agility of the Ybug team: They fix issues within a short period of time and are constantly working on improving the tool - always taking into account the users' needs and worries. Another plus are the many integrations Ybug offers.

Kevin L.

CPO

Very smooth and helpful. Has all the features we need.

It's great as a visual feedback tool integrated into the Intercom messenger widget we have on our page. Support is also very prompt and friendly.

Darius V.

Developer

Loved the quick integration. Flexible customization.

Julie L.

Product and Process Manager

Overall, the experience is really good, and I hope that the evolution of the product will include more features so that we can exploit it even more.

It was very easy to implement and it comes with a natural integration to email, Jira or Slack, to name a few. You can customize the form so that it integrates perfectly to your design and colour palette. It also automatically records the data that you want such as user ID, device or operating system used while reporting the bug. This is typically the kind of information that the Customer Success team has some difficulty including to the tickets, and this way they don't have to ask anymore. It is quite cheap compared to other tools that propose similar services and for this price offer a great deal.

Luboš Š.

Senior Professional ERP Consultant

I like the simplicity of the parametrization, yet the sophisticated functionality in the background. It is a perfect tool for implementation projects, with no time you will have a prepared solution fur bug tracking and ticket collections. Have been using this tool with e-mail + redmine integration and it was just really good. From user perspective it is absolutely simple, project is defined by the web url where they are standing at and they focus only on the problem reporting. All technicall info is sent automatically.