Pick the data 
Support stays in the thread
Ybug adds the report back to Intercom as an internal note, so agents do not lose the customer conversation.
Visual bug reports from Intercom Messenger
Let customers send annotated visual feedback, suggestions, and detailed bug reports from Intercom Messenger, then add the full Ybug report back to the conversation as an internal note. Support keeps the thread, developers get the context.
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Ybug widget
Feedback submitted
Intercom
Added to conversation · as an internal note
Trusted by 1,000+ teams worldwide
How feedback moves
through Intercom
One widget, not two
Ybug lives inside the chat your customers already use
Your customers already know the Intercom bubble in the corner. Bolting on a second feedback widget just gives them two floating buttons to ignore. With this integration, Ybug shows up as an action inside Intercom Messenger itself — same bubble, plus “Send feedback” when chat alone isn’t enough.
- Inside Intercom Messenger — not a second floating button
- Available on Messenger Home and inside any conversation
- Nothing new for customers to install or learn
Messenger-first capture
When chat needs a screenshot, open Ybug
Add the Ybug Feedback button to Intercom Messenger Home, or insert it into a conversation when words stop being enough. Customers, clients, or website visitors can mark the page, add a note, and send visual feedback or a detailed bug report without leaving the flow.
- Launch Ybug from Messenger Home or a specific conversation
- Customers annotate the page with arrows, boxes, comments, or free draw
- Ybug uses the Messenger locale where possible
Conversation context kept
The report comes back to the same conversation
Ybug stores the Intercom context with the report. If the customer started from a conversation, Ybug adds an internal note there. If they started from Messenger Home and Intercom provides contact context, Ybug can create a new conversation first.
- Ybug replies to Intercom as an admin note, not a public customer message
- Home-screen feedback can create a new conversation when contact context exists
- The note links back to the full Ybug report
Support-friendly triage
Keep support in Intercom, send detail to Ybug
Choose whether reports are added to Intercom automatically or forwarded manually after review. You can also close reports after forwarding, so your Ybug dashboard stays tidy while Intercom keeps the customer thread.
- Auto-add reports to Intercom, or forward selected reports manually
- Close reports after forwarding when that fits your workflow
- Useful for support teams who need developer-grade context
Developer context included
The note can carry the clues developers ask for
Ybug formats the report as HTML for Intercom. Include the user’s feedback, screenshot, page URL, browser environment, OS, screen size, viewport, JavaScript errors, console output summary, custom fields, attachments, video link, and a link back to Ybug.
- Annotated screenshot and feedback in the Intercom note
- Browser, OS, URL, viewport, and screen details when enabled
- Console summary and full report link for deeper debugging
Set it up in under 5 minutes
Connect Intercom, choose what Ybug should include, then place the Feedback button where support needs it. No new inbox to teach.
1.
Connect Intercom
Authorize Ybug with Intercom using OAuth.
2.
Pick the data
Choose which report fields Ybug should include in the Intercom note.
3.
Add the button
Add Ybug to Messenger Home, or insert it into conversations when you need visual detail.
4.
Start collecting
Customers send visual feedback, and your team gets the report back in Intercom with context attached.
“It's great as a visual feedback tool integrated into the Intercom messenger widget we have on our page. Support is also very prompt and friendly.”
Kevin L.
CPO
Why teams use
Ybug with Intercom
Intercom is great for managing and responding to user feedback. Ybug adds the picture, page, browser, and console context that product managers, developers, and support agents need to resolve issues quickly.
Less back-and-forth
Annotated screenshots and technical details answer the usual “which browser?” and “what page?” questions upfront.
Console clues for devs
When JavaScript errors are part of the story, include a console summary and link back to the full Ybug report.
Manual or automatic handoff
Forward every Intercom-sourced report automatically, or review reports in Ybug before adding them to the conversation.
Support stack nearby
Need tickets, chat, or product notes too?
Frequently asked questions
Does Ybug create Intercom tickets?
No. The Intercom integration adds the Ybug report to an Intercom conversation as an internal admin note. It keeps support in the conversation while giving the team the screenshot and technical context.
Can customers start feedback from Intercom Messenger Home?
Yes. Add the Ybug Feedback button to Messenger Home, or insert it into a conversation. Home-screen feedback can create a new Intercom conversation when Intercom provides contact context.
What does Ybug include in the Intercom note?
The note can include the reporter’s feedback, annotated screenshot, URL, browser and OS details, screen size, viewport, custom fields, attachments, screen recording link, console summary, and a link back to the Ybug report.
Is the Intercom note visible to the customer?
No. Ybug posts the report as an internal admin note, so your support team can use it without sending the raw debugging details back to the customer.
Can I review reports before adding them to Intercom?
Yes. You can add reports to Intercom automatically, or keep auto-forwarding off and forward selected reports from Ybug manually.
Will my customers see a second floating button on the website?
No. With this integration, the Ybug Feedback action lives inside Intercom Messenger itself — customers tap the same Intercom bubble they already use. You can place it on Messenger Home, inside conversations, or both.
Can our users submit feedback without logging in?
Yes. Users can submit visual feedback and bug reports directly from your app in a few clicks – no signup or login required. Less friction means more useful feedback.
Stop debugging from chat transcripts
Collect visual feedback from Intercom Messenger and add context-rich Ybug reports back to the conversation.
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