Pick the destination 
Fewer screenshot requests
The annotated screenshot is uploaded to the ticket, so support sees what the customer saw right away.
Turn user feedback into Zendesk tickets
Visual bug reports land in Zendesk as tickets — with the screenshot, requester, URL, browser context, and support note already there.
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Ybug widget
Feedback submitted
Zendesk
Ticket created · screenshot attached
Trusted by 1,000+ teams worldwide
How feedback gets into Zendesk
Point-and-click capture
Customers point at the problem — support gets a ticket
A customer clicks the Feedback button, marks the issue on the page, and adds a short note. Ybug turns that into a Zendesk ticket with the screenshot attached, so support can see the problem before asking for details.
- In-page widget — no login or extra portal for the reporter
- Annotated screenshots show exactly what the customer saw
- Works on public sites, SaaS apps, staging, and pages behind login
Routing & triage
Send reports to the right support queue
Pick the Zendesk group and optional assignee for each Ybug project. You can post the report as a public comment or internal note, then decide whether every report goes to Zendesk automatically or only after review.
- Route tickets to a specific Zendesk group
- Set an optional default assignee
- Use public comments or internal notes for incoming reports
Dev context for support
Give support the facts before escalation
When a ticket needs a developer, Ybug can include the browser, OS, screen size, source URL, and console summary. Support sees the important technical context without sending the customer back to collect it.
- Browser, OS, screen, viewport, and URL when enabled
- Console summary and full Ybug report link for deeper debugging
- Custom fields travel with the ticket when you collect them
Support context, every ticket
Zendesk tickets arrive ready for the first reply
Ybug creates the ticket with the reporter’s note as the comment and attaches the screenshot. The URL, browser, OS, viewport, custom fields, and video and report links can be included too — no follow-up “which page was this?” reply needed.
- Screenshot uploaded to the Zendesk ticket
- Requester details can come from the report email or custom user data
- Choose which technical details are included per project
Set it up in under 5 minutes
Connect Zendesk, choose the group, and let Ybug turn visual feedback into tickets your support team can actually use.
1.
Connect Zendesk
Authorize Ybug with your Zendesk account using OAuth.
2.
Pick the destination
Choose the Zendesk group, optional assignee, and whether reports are public or internal.
3.
Choose the handoff
Create every ticket automatically, or review reports in Ybug and forward selected ones.
4.
Start collecting
Add the widget to your site and watch context-rich tickets land in Zendesk.
“Ybug makes collecting feedback and bugs extremely smooth, even for non-technical users. Annotated screenshots, automatic environment information (browser, console, URL, screen size), and integrations with our project management tools save considerable time during testing and support phases.”
Gianito R.
Consultant et développeur web
Why teams use
Ybug with Zendesk
Zendesk is built for support. Ybug adds the visual and technical context that turns “it broke” into a ticket your team can answer.
Requester context included
Ybug can set the ticket requester from the report email or custom user data, keeping customer context with the ticket.
Technical clues for escalation
Browser, OS, URL, viewport, and console summary can be included when support needs to hand the ticket to developers.
Public or private handoff
Send the report as a visible customer comment or keep it as an internal note for your support team.
Need another support workflow?
Same report, different destination
Frequently asked questions
What does Ybug create in Zendesk?
Ybug creates a Zendesk ticket in the group you choose. The ticket can include the feedback, screenshot attachment, requester details, URL, browser context, console summary, attachments, video link, and Ybug report link.
Can I choose the Zendesk group and assignee?
Yes. You choose the Zendesk group and can set an optional default assignee in the integration settings.
Can Ybug create internal Zendesk notes?
Yes. You can set incoming report comments to be private, so they land as internal Zendesk notes instead of public ticket comments.
Can I review reports before creating Zendesk tickets?
Yes. You can create Zendesk tickets automatically, or forward selected reports manually after reviewing them in Ybug.
Do Zendesk ticket updates sync back to Ybug?
Not right now. Ybug sends reports to Zendesk and stores the created ticket link, but Zendesk status changes, comments, and edits don’t sync back into Ybug.
Can our users submit feedback without logging in?
Yes. Users can submit visual feedback and bug reports directly from your app in a few clicks – no signup or login required. Less friction means more useful feedback.
Stop asking customers for screenshots
Get visual feedback with screenshots, requester context, and browser details as Zendesk tickets.
Start free trialNo credit card required