Pick the destination 
Clearer support intake
The reporter marks the issue on the page, so agents see what happened before they ask follow-up questions.
Turn visual feedback into Jira Service Desk requests
Bug reports become service requests with the screenshot, customer context, URL, browser details, and support-ready description already included.
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Ybug widget
Feedback submitted
Jira Service Desk
Request created · screenshot attached
Trusted by 1,000+ teams worldwide
How feedback gets into Jira Service Desk
Point-and-click capture
Customers show the issue — agents get a request
A customer or tester clicks Feedback, marks the broken part of the page, and adds a short note. Ybug creates a Jira Service Desk request so the support team sees the problem before asking for more detail.
- In-page widget — no separate intake form to explain
- Annotated screenshots make the problem visible right away
- Works on production, staging, and pages behind login
Service desk routing
Send feedback to the right service desk
Choose the Jira Service Desk and request type for each Ybug project. Then decide whether reports become requests automatically or wait in Ybug for a quick review first.
- Route reports to a specific service desk
- Choose the request type used for new reports
- Use automatic forwarding or manual triage
Dev context for support
Give agents the facts before escalation
When a request needs a developer, Ybug can include the browser, OS, screen size, viewport, source URL, and console summary. Agents can escalate with useful context instead of sending the customer back for details.
- Browser, OS, screen, viewport, and URL when enabled
- Console summary and Ybug report link for deeper debugging
- Custom user data can be included in the request description
Request context, every time
Requests arrive ready for the first reply
Ybug sends the report as a Jira Service Desk request with a formatted description and attaches the screenshot when available. If the reporter shares an email, Ybug can raise the request on behalf of that customer.
- Screenshot attached to the created request
- Reporter email can be used to raise requests on behalf of customers
- URL, browser, OS, viewport, and report link can be included
Set it up in under 5 minutes
Connect Jira Service Desk, pick the destination and request type, and let Ybug turn visual feedback into support requests with the context attached.
1.
Connect Jira Service Desk
Authenticate with your Jira URL, username, and API token or password.
2.
Pick the destination
Choose the service desk and request type for new reports.
3.
Choose the handoff
Create requests automatically, or review reports in Ybug and forward selected ones.
4.
Start collecting
Add the widget to your site and collect clear requests with screenshot and browser context.
“YBug makes it incredibly easy for our End Users, QAs, and POs to report bugs and feedback directly from the application, with all the context we need (screenshots, browser info, console logs).”
Marcos G.
Product Owner
Why teams use
Ybug with Jira Service Desk
Jira Service Desk handles the support process. Ybug makes the first request clearer, more visual, and easier to hand to developers.
Customer context included
When an email is available, Ybug can raise the request on behalf of the customer.
Technical clues for escalation
Browser, OS, URL, viewport, and console summary can travel with the request.
Review first, or automate
Forward selected reports after triage, or let every new report create a request automatically.
Need another support workflow?
Same report, different destination
Frequently asked questions
What does Ybug create in Jira Service Desk?
Ybug creates a request in the service desk and request type you choose. The request description can include the feedback, screenshot context, URL, browser details, console summary, and a link back to Ybug.
Can Ybug raise requests on behalf of customers?
Yes. If the report includes an email, Ybug looks for a matching Jira Service Desk customer and creates one when needed, then raises the request on their behalf.
Are screenshots attached to Jira Service Desk requests?
Yes. When a report has a screenshot, Ybug uploads it to the created request as a private attachment.
Can I choose the service desk and request type?
Yes. Each Ybug project points to one Jira Service Desk and one request type. Use separate Ybug projects when different websites need different destinations.
Can I review reports before creating requests?
Yes. You can create requests automatically, or keep automatic forwarding off and send selected reports from Ybug manually.
Do Jira Service Desk request updates sync back to Ybug?
Not right now. Ybug sends reports to Jira Service Desk and stores the created request link, but status changes, comments, and edits don’t sync back into Ybug.
Can our users submit feedback without logging in?
Yes. Users can submit visual feedback and bug reports directly from your app in a few clicks – no signup or login required. Less friction means more useful feedback.
Stop rebuilding support requests by hand
Create Jira Service Desk requests from visual feedback with screenshots and browser context included.
Start free trialNo credit card required