Ybug + Freshdesk
Integrate Ybug with Freshdesk to get tickets with visual feedback and
bug reports forwarded directly to your support team.
Simple point & click feedback
Collect visual feedback, suggestions and detailed bug reports from your team or clients. Ybug captures screenshot, some important information about the browser environment, javascript errors and console output, making it easy to understand and act on.
Get feedback reports in Freshdesk
Already using Freshdesk for managing bugs and feedback reports? No problem, get new tickets created in your Freshdesk account whenever your team or client submits feedback using Ybug feedback widget or browser extension.
Sign up, integrate your Ybug account with Freshdesk and start receiving bug reports today.
Here's what our users say
Artur P.
Project manager
Easy to use and integrates nicely with our PM tools
There are 3 main features that I like the most: 1. Unlike other feedback software that we used before, Ybug is easier to launch for each project. It typically takes 2-3 minutes to add a project to Ybug and start sending feedback. 2. It has a nice Chrome extension, which allows to capture screenshots on any website and tag to any project that we are currently working on. 3. Ybug integrates nicely with Teamwork (our PM tool), so each feedback that is submitted on the development websites - is automatically created as a task for our development team.
Teddy V.
CTO at Wobee
Easy to setup, easy to use
One central tool to get bug reports from non tech users, with a lot of information that help the dev team to understand the problem (url, screenshot, etc)
The Chrome widget is very powerful. Internal users just have to install it, and they can immediately report bug or else.
Neil R.
Founder & President at TrophyCentral
Excellence Website Widget
Ybug is intuitive and easy to use for someone who by nature is not technical. It is quite flexible - where some tools are limited to bug reporting, we use Ybug not only to report bugs, but to also solicit feedback on specific pages and products. Ybug also provides an invaluable screenshot that enables a customer to show us the exact issue. On top of this, service is excellent.
