Pick ticket defaults 
Fewer screenshot requests
Customers show the problem on the page, so the ticket starts with visual context instead of a vague “it broke.”
Turn website feedback into Freshdesk tickets
Visual bug reports land in Freshdesk as tickets — with the reporter email, screenshot, URL, browser context, and customer note in one place.
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Ybug widget
Feedback submitted
Freshdesk
Ticket created · context included
Trusted by 1,000+ teams worldwide
How feedback gets into Freshdesk
Point-and-click capture
Customers point at the problem — support gets a ticket
A customer clicks the Feedback button, marks what’s wrong on the page, adds a note, and leaves an email. Ybug turns that into a Freshdesk ticket your support team can read without asking for the first screenshot.
- In-page widget — no extra support portal for the reporter
- Annotated screenshots show what the customer actually saw
- Works on public sites, SaaS apps, staging, and pages behind login
Routing & ticket fields
Match the way your Freshdesk queue is organized
Choose default values for the Freshdesk ticket fields your account exposes — like status, priority, group, agent, type, or custom fields. Then decide whether reports create tickets automatically or wait in Ybug for review.
- Preset required and optional Freshdesk ticket fields
- Create tickets automatically, or forward selected reports manually
- Use a custom ticket subject format for cleaner queues
Dev context for support
Escalate with facts, not guesswork
When support needs a developer, the ticket can already include the source URL, browser, OS, screen size, viewport, and a console summary. That cuts down the “which page, which browser?” back-and-forth.
- Browser, OS, screen, viewport, and URL when enabled
- Console summary and full Ybug report link for deeper debugging
- Custom field answers can travel with the ticket
Support context, every ticket
Freshdesk tickets arrive with the useful bits filled in
Ybug creates the ticket with the report title as the subject, the feedback in the description, and the reporter email as the requester. Add the screenshot, URL, browser, OS, viewport, custom fields, video link, and Ybug report link when your team needs more detail.
- Reporter email comes from the widget or custom user data
- Feedback and selected report details become the ticket description
- Screenshot and technical context can be included per project
Set it up in under 5 minutes
Connect Freshdesk, pick your default ticket fields, and let Ybug turn visual feedback into support tickets with less back-and-forth.
1.
Connect Freshdesk
Authenticate with your Freshdesk subdomain and API key.
2.
Pick ticket defaults
Set required fields and any useful defaults, such as priority, group, agent, type, or custom fields.
3.
Choose the handoff
Create every ticket automatically, or review reports in Ybug and forward selected ones.
4.
Start collecting
Add the widget to your site and make sure the reporter email field is enabled.
“We're launching a new website, so gathering feedback from users at the primer stage is very important. With Ybug we get quick, accurate bug-tracking reports delivered straight into our project management system.”
Vitaliy V.
Business Process Automation Specialist / RPA Designer
Why teams use
Ybug with Freshdesk
Freshdesk keeps the support queue moving. Ybug adds the screenshot and technical context that help support answer faster.
Requester email included
Freshdesk needs an email for every ticket, and Ybug can take it from the widget or your app’s custom user data.
Technical clues for escalation
Browser, OS, URL, viewport, and console summary can be included when a developer needs to step in.
Ticket fields prefilled
Set Freshdesk defaults once and keep incoming reports pointed at the right queue.
Need another support workflow?
Same report, different destination
Frequently asked questions
What does Ybug create in Freshdesk?
Ybug creates a Freshdesk ticket using the report title as the subject, the feedback as the description, and the reporter email as the ticket requester.
Why does the Freshdesk integration need an email address?
Freshdesk requires an email for every ticket. Ybug can use the email collected in the widget or an email passed through custom user data from your app.
What does the Freshdesk ticket include?
The ticket can include the feedback, screenshot image, URL, browser and OS details, viewport, console summary, custom field answers, video link, attachments, and a link back to the full Ybug report.
Can I set Freshdesk ticket fields automatically?
Yes. During setup, you can preset Freshdesk ticket fields such as status, priority, group, agent, type, and supported custom fields.
Can I review reports before creating Freshdesk tickets?
Yes. You can create every ticket automatically, or keep automatic forwarding off and send selected reports from Ybug manually.
Do Freshdesk ticket updates sync back to Ybug?
Not right now. Ybug sends reports to Freshdesk and stores the created ticket link, but Freshdesk status changes, comments, and edits don’t sync back into Ybug.
Can our users submit feedback without logging in?
Yes. Users can submit visual feedback and bug reports directly from your app in a few clicks – no signup or login required. Less friction means more useful feedback.
Stop asking customers for screenshots
Create Freshdesk tickets from visual feedback with reporter email, screenshots, and browser context included.
Start free trialNo credit card required