Pastel is a review canvas: clients comment on websites, PDFs, and images, and approvals move fast. Ybug turns the same click into a bug report your developers can reproduce, with console logs and environment info attached, at a flat price from €13.
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These two overlap on collecting comments and part ways on what happens next. Choose Ybug if feedback should become bug reports your developers can act on: annotated screenshots with console logs, browser, OS, and viewport attached, sent to Jira, Trello, or Slack from €13/month flat. Choose Pastel if your work is mostly design and copy approvals across websites, PDFs, and images, and you don’t need the technical trail.
Pastel and Ybug both let clients comment on a live website without creating an account. The difference shows up on the developer’s side: Pastel notes the browser and screen size, Ybug delivers the full technical context, and it doesn’t make you pay $99/month to connect your project management tools.
| Feature | Ybug | Pastel |
|---|---|---|
| Best for |
Visual feedback & bug reports on websites (agencies, SaaS, QA) |
Design & copy review on websites, PDFs & images |
| Reporters need no account |
Yes, clients report right on the page
|
Yes, unlimited guest reviewers
|
| Console logs & environment info |
Console logs, browser, OS & viewport with every report
|
Browser & screen size only, no console logs |
| Feedback on PDFs & images | No, Ybug is built for live websites & web apps |
Yes, canvases for PDFs & image files
|
| Integrations |
25+ native from €13/mo, plus webhooks & REST API
|
Trello, Asana, Jira, Zapier & webhooks, Team plan only |
| Free plan |
Free Forever, with unlimited reporters
|
Yes, 1 user and 1 active canvas |
| Video feedback |
Screen recording (STARTUP and up)
|
Yes, with per-plan storage caps
|
| Pricing for a small team | Flat: €13/mo covers 3 members, €29/mo covers 7 | Team plan: $99/mo for 5 users, $24/user after |
Pastel’s Pro plan is $29/month for 2 users and 3 active canvases, and it exports feedback to CSV only. To connect Trello, Asana, or Jira you need the Team plan: $99/month for 5 users, plus $24 for every user after that. The free plan covers 1 user and 1 active canvas.
Ybug includes the workflow from the start. BASIC covers 3 team members and 25+ integrations for €13/month, STARTUP covers 7 for €29/month, reporters are always unlimited and free, and the Free Forever plan keeps small projects running without a card on file.
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Key differences that matter in daily work
Pastel is great at what it’s built for: clients comment on a canvas, and each comment notes the browser and screen size. But when something is broken, your developer still has to ask what the console said and how to reproduce it.
Ybug answers those questions up front. Every report arrives with an annotated screenshot plus JS console logs, browser, OS, viewport, and the exact URL, automatically.
Pastel gates its Trello, Asana, Jira, Zapier, and webhook exports behind the Team plan at $99/month. On Free and Pro, feedback leaves Pastel as a CSV file.
Ybug ships 25+ native integrations on every paid plan, starting at €13/month, plus webhooks, Zapier, and a REST API. Feedback lands in the tool where work actually happens.
Pastel’s Team plan starts at $99/month for 5 users and adds $24 per user after that, so a 7-person team pays about $147 a month. The Pro plan is cheaper but caps at 2 users and 3 active canvases.
Ybug plans are flat. BASIC covers 3 members for €13/month, STARTUP covers 7 for €29/month, and clients who report issues never count as seats.
Pastel is a Canadian company, so client feedback and reviewer data live outside the EU. For agencies with European clients, that means extra homework in every data-processing agreement.
Ybug is EU-based, with data encrypted and hosted in the EU and sensitive fields anonymized automatically. The GDPR conversation with your clients is a short one.
Ybug attaches console logs, browser, OS, and viewport to every report; Pastel comments note browser and screen size.
Ybug connects to 25+ tools from €13/month; Pastel unlocks its exports on the $99/month Team plan.
Ybug covers 7 members for €29/month flat; Pastel’s Team plan starts at $99/month and grows with headcount.
Ybug’s Free Forever plan takes unlimited reports from unlimited reporters; Pastel’s free tier covers 1 user and 1 active canvas.
Developer-ready bug reports, flat pricing, and integrations that don’t wait for the expensive plan.
Users draw, highlight, and comment directly on the live website using annotated screenshots.
Every report includes browser details, screen size, URL, and JavaScript console logs, so developers can reproduce issues without back-and-forth.
Send feedback directly to Jira, Slack, ClickUp, GitHub, and other tools your team already uses.
Record user interactions with one click to capture complex bugs in motion.
Add Ybug to your site in under 5 minutes using a snippet, browser extension, or CMS plugin.
Affordable plans built for freelancers, agencies, and growing product teams.
Making the switch is easier than you think. Ybug integrates with your existing tools, so you don't migrate data—you just change your feedback source.
Install the widget, browser extension, or CMS plugin in minutes.
Send feedback directly to Jira, ClickUp, Slack, or your current workflow.
No long migrations. No client retraining. Just clearer, more actionable feedback from day one.
Ybug makes collecting feedback and bugs extremely smooth, even for non-technical users. Annotated screenshots, automatic environment information (browser, console, URL, screen size), and integrations with our project management tools save considerable time during testing and support phases. Installation is quick, the interface is clear, and the team behind the product is responsive and attentive.
Consultant et développeur web
I like the simplicity of the parametrization, yet the sophisticated functionality in the background. It is a perfect tool for implementation projects, with no time you will have a prepared solution fur bug tracking and ticket collections. Have been using this tool with e-mail + redmine integration and it was just really good. From user perspective it is absolutely simple, project is defined by the web url where they are standing at and they focus only on the problem reporting. All technicall info is sent automatically.
Senior Professional ERP Consultant
Ybug is intuitive and easy to use for someone who by nature is not technical. It is quite flexible - where some tools are limited to bug reporting, we use Ybug not only to report bugs, but to also solicit feedback on specific pages and products. Ybug also provides an invaluable screenshot that enables a customer to show us the exact issue. On top of this, service is excellent.
Founder & President at TrophyCentral
Easy to install process, Jira and Github integration. We found a bug with taking screenshots in an iframe, which was submitted and fixed by the really responsive team.
CTO at EscolaSoft
We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp.
CEO at Webwirkung
There are 3 main features that I like the most: 1. Unlike other feedback software that we used before, Ybug is easier to launch for each project. It typically takes 2-3 minutes to add a project to Ybug and start sending feedback. 2. It has a nice Chrome extension, which allows to capture screenshots on any website and tag to any project that we are currently working on. 3. Ybug integrates nicely with Teamwork (our PM tool), so each feedback that is submitted on the development websites - is automatically created as a task for our development team.
Project manager
One central tool to get bug reports from non tech users, with a lot of information that help the dev team to understand the problem (url, screenshot, etc)
The Chrome widget is very powerful. Internal users just have to install it, and they can immediately report bug or else.
CTO at Wobee
Annotated screenshots, console logs, and flat pricing from €13. Try Ybug free for 10 days.
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