Works on Shopify

Visual Feedback & Bug Tracking Tool for Shopify Stores

Put a feedback button on your storefront and let testers, VAs, or merchant clients mark bugs right where they see them. Every report ships with the page, device, browser, and JS errors already attached — no “which product?”, no “which iPhone?”. Works on any Shopify theme, friendly with PageFly, Shogun, Klaviyo, and the rest of your app stack.

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Trusted by 1,000+ teams worldwide

Made for the way
Shopify stores actually get built

Drop-in feedback widget

QA that doesn’t end in a Slack screenshot thread

Your tester taps the widget on the broken collection page, circles the price stuck at $0.00, types one sentence, and moves on. No screenshot tool, no account, no five-message round-trip to figure out which product they meant. The annotated capture lands in your dashboard with the page already attached.

  • One tap to capture, one line to describe
  • No Ybug account or training needed for the tester
  • Works on live stores, dev stores, and theme previews
Receipts on every report

Every report shows up with the receipts attached

Was it Safari on an iPhone 13 or Chrome on a Pixel? Which variant did they pick? Ybug grabs the browser, OS, viewport, page URL, and any JS console errors the second Submit is hit. By the time the ticket reaches your dev, the detective work is already done.

  • Browser, OS, viewport, and URL captured automatically
  • JS console errors captured automatically — no asking testers to open DevTools
  • Same context whether the bug came from QA or a real shopper
Browser, OS, viewport, URL, and JS console logs captured automatically with a Ybug Shopify bug report
Pushes to your tools

Route every store to the tracker your devs already live in

Bug reporting for Shopify shouldn’t end up in someone’s inbox. Ten clients, ten different stacks — Jira here, Linear there, a small team on Trello. Each Ybug project pushes to its own destination with the screenshot and metadata baked in, so triage happens where your devs already work.

  • Native sync to Jira, Linear, ClickUp, Trello, GitHub, Slack, and 25+ more
  • One project per Shopify store, each with its own destination
  • Zapier and webhooks for the rest of your stack
Ybug pushing a Shopify bug report into Jira, Linear, and Slack
Close the loop

Keep the conversation with the bug, not in your inbox

Click Reply on the report, type a message, hit send — it lands as a normal email in the tester’s inbox. When they reply, the answer pins back inside Ybug, attached to the same bug. The whole back-and-forth lives next to the screenshot it’s about, instead of scattered across Gmail, Slack, and a Trello card.

  • Reply from inside Ybug, delivered as a normal email
  • Replies pin back to the same report, in chronological order
  • No more “did I follow up on the cart thing?”
Replying to a Shopify tester’s bug report from inside the Ybug dashboard
On-brand widget

Looks like a piece of your store, not a third-party badge

Color, font, button position, dark mode, copy — all yours to set. Or skip the visible button entirely and trigger Ybug from one of your own UI elements via the JS API. Your testers (and your shoppers, if you ever open the widget to them) see your brand, not ours.

  • Custom colors, fonts, copy, position, and dark mode
  • 19 languages with fully editable labels
  • Trigger from your own button via the JS API
Customized on-brand Ybug feedback widget on a Shopify store

Why Shopify merchants and Partners choose Ybug

Shopify bug tracking from dev store to BFCM Monday — catch what costs you sales while there’s still time to fix it.

Built for product, cart, and the path to checkout

From the PDP to the cart drawer — Ybug catches the broken variant picker, the missing “Add to cart” button, the cart that won’t update. Browser, viewport, and URL come bundled.

Works on dev stores, theme previews & pre-launch sites

Build on a Shopify dev store, share a theme preview link with the merchant, get sign-off before publish. Ybug runs everywhere your storefront does.

Plays nice with PageFly, Shogun, Klaviyo & your full app stack

Page builders, reviews apps, Klaviyo forms, upsell widgets — Ybug runs on the rendered HTML, so nothing in your app stack conflicts.

Mobile-first feedback, because that’s where the sales are

Most Shopify traffic is mobile, most QA isn’t. Ybug grabs full-page mobile screenshots with device and viewport metadata — the bug your iPhone shopper sees is the bug your dev sees.

From snippet to first bug report in five minutes

Shopify store testing in three steps. No Shopify app, no developer, no theme-file gymnastics.

1.

Create a Ybug project

Free 10-day trial — no credit card. One project per store keeps merchants, teams, and trackers cleanly separated.

2.

Paste the snippet into theme.liquid

Online Store → Themes → Edit Code → drop a one-line snippet before </body>. Save. That’s the install.

3.

Hand the URL to your tester

Open any storefront page — the button’s there. Share the link with your tester or merchant and watch reports start landing with receipts.

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Here’s what our users say

Perfect tool at a great price-point!

Provides perfect screen-shotting capabilities as well as additional features like console logging, all for a very reasonable price-point. Also integrated with the tools we already use.

Steven R.
Steven R.

Development Manager

g2

Great service for less money

The ability to make the screenshots right after the review writing. Very easy to use. There are a lot of integration options incl. webhooks and it's great!

Vitaliy V.
Vitaliy V.

Business Process Automation Specialist / RPA Designer

g2
See more feedback

Shopify feedback tool — frequently asked questions

Does Ybug work on the Shopify checkout?
The widget runs across your storefront: product pages, collections, cart, content, and account pages. Shopify locks down the /checkout step on standard plans, so no third-party script can inject there. For broken variants, cart drawers, mobile layout issues, and app conflicts, Ybug covers the storefront up to checkout.

Will Ybug conflict with PageFly, Shogun, Klaviyo, or my other Shopify apps?
No. Ybug runs on the final rendered HTML, so it doesn’t care which app built the page. It works alongside page builders, review apps, forms, upsells, and popups.

How do I install Ybug on my Shopify store?
Paste a one-line snippet into theme.liquid via Online Store → Themes → Edit Code. It takes about five minutes, no developer required, and the widget appears on storefront pages immediately.

Can our users submit feedback without logging in?
Yes. Users can submit visual feedback and bug reports directly from your app in a few clicks – no signup or login required. Less friction means more useful feedback.

Will the feedback widget slow down our site or app?
Not at all. We’ve built Ybug to be lightweight and load asynchronously, so it won’t interfere with your page load speeds or user experience. You get the feedback you need without the lag.

Does it work on mobile and iOS Safari?
Yes. Every report includes the URL, browser, OS, viewport, and screen size, so mobile layout bugs arrive with the context your team needs to reproduce them. Testers can report from iOS Safari, Android Chrome, and modern desktop browsers.

Can we test private previews before launch?
Yes. Use the browser extension for private previews, password-protected campaign pages, and storefront areas where you don’t want the snippet yet.

Try Ybug on your store this week

The feedback tool for Shopify stores — five minutes to install, no Shopify app to approve, no commitment.

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No credit card required