Gleap has grown into an AI customer support platform: chatbot, help center, ticketing, and bug reporting in one widget. If what you need is visual feedback on your website, Ybug does that one job well, for a fraction of the price.
No credit card required
The deciding question is how much tool you want to adopt. Choose Ybug if you need annotated screenshots, console logs, and website feedback flowing into the project tools you already use. Choose Gleap if you’re shopping for a whole AI support platform: chatbot, help center, and outbound messaging included.
Gleap’s bug reporting is genuinely good. It also comes attached to a live chat, an AI bot, and support-platform pricing. Here’s how the two stack up when what you’re buying is website feedback.
| Feature | Ybug | Gleap |
|---|---|---|
| Best for |
Visual feedback & bug reports on websites (agencies, SaaS, QA) |
AI-first customer support (chat, tickets, help center) |
| On-site feedback widget |
Yes, annotated screenshot reports
|
Yes, part of the all-in-one widget
|
| Console logs |
Included
|
Included
|
| Screen recording |
Included (STARTUP and up)
|
Session replay included
|
| Works as just a feedback button |
Yes, that’s the whole product
|
Bug reporting ships inside the support suite |
| Free Forever plan |
Yes, with unlimited reporters
|
No, 14-day trial |
| Pricing for a small team |
Flat: €13/mo covers 3 members, €29/mo covers 7
|
$49/mo covers one seat; unlimited seats from $149/mo |
European based  |
Yes (Czech Republic)
|
Yes (Austria)
|
Gleap’s Starter plan is $49/month and covers exactly one seat and one project. The moment a teammate joins the triage, you’re on the Team plan at $149/month, and AI features meter their own token usage on top. Fair pricing for a support platform. A lot for bug reports.
Ybug pricing is flat. BASIC covers 3 team members for €13/month, STARTUP covers 7 for €29/month. Reporters are always unlimited and free, and there’s no usage metering waiting at the end of the month.
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Key differences that matter in daily work
Gleap’s widget carries the whole suite: live chat, the Kai AI bot, a help center, surveys. Adopting it is a support-stack decision, and it usually involves whoever owns your chat and your docs.
Ybug is one button on your site. Visitors click it, annotate a screenshot, and send. Your chat, help center, and support workflows stay exactly as they are.
Gleap starts at $49/month for a single seat and one project. Unlimited seats start at $149/month, and AI usage is billed separately by tokens. For a 3-person web team collecting client feedback, that’s a support department’s budget.
Ybug charges one flat price. BASIC covers 3 team members for €13/month, STARTUP covers 7 for €29/month, and every plan includes unlimited reporters.
Gleap works best when it becomes the hub: tickets in its inbox, docs in its knowledge base, conversations in its messenger. That’s the point of an all-in-one.
Ybug feeds the hub you already have. Reports flow into Jira, Linear, ClickUp, Trello, GitHub, Slack, and 25+ other tools, and you can reply to reporters by email straight from the Ybug dashboard.
Gleap offers a 14-day trial, then it’s paid plans only. Fine for a support platform you’ve committed to, less fine for a side project or the occasional client site.
Ybug has a Free Forever plan with unlimited reporters, plus a 10-day trial of the paid features. Small projects can stay free for good.
Ybug is a visual feedback and bug reporting tool; Gleap is an AI support suite with bug reporting as one module.
Ybug covers your whole team from €13/month; Gleap jumps from one seat at $49 to $149/month for more.
Ybug’s Free Forever plan keeps small projects running; Gleap gives you 14 days, then it’s paid only.
Ybug pushes reports into the tools you already use; Gleap works best when it becomes your support hub.
Everything you need to collect website feedback, and nothing you’ll have to migrate to.
Users draw, highlight, and comment directly on the live website using annotated screenshots.
Every report includes browser details, screen size, URL, and JavaScript console logs, so developers can reproduce issues without back-and-forth.
Send feedback directly to Jira, Slack, ClickUp, GitHub, and other tools your team already uses.
Record user interactions with one click to capture complex bugs in motion.
Add Ybug to your site in under 5 minutes using a snippet, browser extension, or CMS plugin.
Affordable plans built for freelancers, agencies, and growing product teams.
Making the switch is easier than you think. Ybug integrates with your existing tools, so you don't migrate data—you just change your feedback source.
Install the widget, browser extension, or CMS plugin in minutes.
Send feedback directly to Jira, ClickUp, Slack, or your current workflow.
No long migrations. No client retraining. Just clearer, more actionable feedback from day one.
Ybug makes collecting feedback and bugs extremely smooth, even for non-technical users. Annotated screenshots, automatic environment information (browser, console, URL, screen size), and integrations with our project management tools save considerable time during testing and support phases. Installation is quick, the interface is clear, and the team behind the product is responsive and attentive.
Consultant et développeur web
I like the simplicity of the parametrization, yet the sophisticated functionality in the background. It is a perfect tool for implementation projects, with no time you will have a prepared solution fur bug tracking and ticket collections. Have been using this tool with e-mail + redmine integration and it was just really good. From user perspective it is absolutely simple, project is defined by the web url where they are standing at and they focus only on the problem reporting. All technicall info is sent automatically.
Senior Professional ERP Consultant
Ybug is intuitive and easy to use for someone who by nature is not technical. It is quite flexible - where some tools are limited to bug reporting, we use Ybug not only to report bugs, but to also solicit feedback on specific pages and products. Ybug also provides an invaluable screenshot that enables a customer to show us the exact issue. On top of this, service is excellent.
Founder & President at TrophyCentral
Easy to install process, Jira and Github integration. We found a bug with taking screenshots in an iframe, which was submitted and fixed by the really responsive team.
CTO at EscolaSoft
We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp.
CEO at Webwirkung
There are 3 main features that I like the most: 1. Unlike other feedback software that we used before, Ybug is easier to launch for each project. It typically takes 2-3 minutes to add a project to Ybug and start sending feedback. 2. It has a nice Chrome extension, which allows to capture screenshots on any website and tag to any project that we are currently working on. 3. Ybug integrates nicely with Teamwork (our PM tool), so each feedback that is submitted on the development websites - is automatically created as a task for our development team.
Project manager
One central tool to get bug reports from non tech users, with a lot of information that help the dev team to understand the problem (url, screenshot, etc)
The Chrome widget is very powerful. Internal users just have to install it, and they can immediately report bug or else.
CTO at Wobee
Annotated screenshots, console logs, and your support stack untouched. Try Ybug free for 10 days.
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