Jam is a great capture tool for engineers. But your clients and users won’t install a browser extension. Ybug’s widget lets anyone report bugs right from your site, console logs included.
No credit card required
The deciding question is who reports the bugs. Choose Ybug if it’s clients, testers, or users who won’t install anything: the widget waits right on your site, console logs included. Choose Jam if your reporters are mostly engineers who live in its browser extension.
Both tools capture screenshots, console logs, and device info. The real difference is who can report: Jam equips your own team, Ybug collects from anyone on your site. Here’s how they stack up.
| Feature | Ybug | Jam.dev |
|---|---|---|
| Best for |
Feedback from clients & users on live sites (agencies, SaaS, QA) |
Internal bug capture (dev & QA teams) |
| On-site feedback widget |
Yes, anyone on the page can report
|
No; extension or one-off recording links (capped per month) |
| Browser extension for internal QA |
Yes, for screenshot reports (Chrome, Firefox, Edge) |
Yes, it’s the core workflow
|
| Console logs |
Included
|
Included
|
| Screen recording |
Included (STARTUP and up)
|
Included (5 min on Free plan)
|
| Free Forever plan |
Yes, with unlimited reporters
|
Yes (30 jams/month)
|
| Pricing model |
Flat: one price covers the whole team
|
Per seat: $14/creator/month, billed yearly |
European based  |
Yes
|
No (US) |
Jam’s Team plan runs $14 per creator per month, billed yearly. Five people filing bugs means $70 a month, and every new reporter raises the bill. That’s a tax on exactly the behavior you want more of.
Ybug pricing is flat. The STARTUP plan covers 7 team members and unlimited reporters for €29/month. Your whole team, your clients, and every user on your site can report bugs without changing the price.
See full pricing
Get feedback from everyone for
40%
of the price
Key differences that matter in daily work
Jam is built for engineers: teammates report through the extension, and outsiders need a recording link you send them first, with a monthly cap. When a client or user just hits a bug, there’s no button waiting for them on the page.
Ybug lives on your site. Anyone on the page clicks the feedback button, marks up a screenshot, and hits send. No install, no account, no instructions needed.
Jam’s Team plan charges $14 per creator per month, billed yearly. As bug reporting spreads beyond engineering (and it should), every new reporter adds to the invoice.
Ybug charges one flat price. BASIC covers 3 team members for €13/month, STARTUP covers 7 for €29/month, and reporters are always unlimited and free.
Switching doesn’t mean losing capture on pages without a snippet. Ybug ships extensions for Chrome, Firefox, and Edge, so your QA team can still report bugs with pixel-perfect screenshots on any URL.
One honest note: our extension is simpler than Jam’s. It covers annotated screenshot reports; the full toolkit (console logs, screen recording, custom fields) lives in the on-site widget, where your clients and users actually report.
Jam is a VC-funded startup based in San Francisco. Nothing wrong with that, but if EU roots and GDPR-minded defaults matter to you or your clients, it’s a factor.
Ybug is built in the EU (Czech Republic), bootstrapped and independent since 2018. Nothing is sent before the user hits submit, sensitive data can be masked, and you control retention.
Ybug collects feedback from anyone on the page; Jam relies on its extension or one-off recording links.
Ybug’s plans cover the whole team at one price; Jam adds $14/month for every creator.
Ybug is built to collect bugs from clients and users; Jam is built for engineers reporting to each other.
Ybug is EU-based and bootstrapped, with GDPR-friendly defaults; Jam is a US, VC-funded startup.
The context your devs need, plus a way for everyone else to report.
Users draw, highlight, and comment directly on the live website using annotated screenshots.
Every report includes browser details, screen size, URL, and JavaScript console logs, so developers can reproduce issues without back-and-forth.
Send feedback directly to Jira, Slack, ClickUp, GitHub, and other tools your team already uses.
Record user interactions with one click to capture complex bugs in motion.
Add Ybug to your site in under 5 minutes using a snippet, browser extension, or CMS plugin.
Affordable plans built for freelancers, agencies, and growing product teams.
Making the switch is easier than you think. Ybug integrates with your existing tools, so you don't migrate data—you just change your feedback source.
Install the widget, browser extension, or CMS plugin in minutes.
Send feedback directly to Jira, ClickUp, Slack, or your current workflow.
No long migrations. No client retraining. Just clearer, more actionable feedback from day one.
Ybug makes collecting feedback and bugs extremely smooth, even for non-technical users. Annotated screenshots, automatic environment information (browser, console, URL, screen size), and integrations with our project management tools save considerable time during testing and support phases. Installation is quick, the interface is clear, and the team behind the product is responsive and attentive.
Consultant et développeur web
I like the simplicity of the parametrization, yet the sophisticated functionality in the background. It is a perfect tool for implementation projects, with no time you will have a prepared solution fur bug tracking and ticket collections. Have been using this tool with e-mail + redmine integration and it was just really good. From user perspective it is absolutely simple, project is defined by the web url where they are standing at and they focus only on the problem reporting. All technicall info is sent automatically.
Senior Professional ERP Consultant
Ybug is intuitive and easy to use for someone who by nature is not technical. It is quite flexible - where some tools are limited to bug reporting, we use Ybug not only to report bugs, but to also solicit feedback on specific pages and products. Ybug also provides an invaluable screenshot that enables a customer to show us the exact issue. On top of this, service is excellent.
Founder & President at TrophyCentral
Easy to install process, Jira and Github integration. We found a bug with taking screenshots in an iframe, which was submitted and fixed by the really responsive team.
CTO at EscolaSoft
We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp.
CEO at Webwirkung
There are 3 main features that I like the most: 1. Unlike other feedback software that we used before, Ybug is easier to launch for each project. It typically takes 2-3 minutes to add a project to Ybug and start sending feedback. 2. It has a nice Chrome extension, which allows to capture screenshots on any website and tag to any project that we are currently working on. 3. Ybug integrates nicely with Teamwork (our PM tool), so each feedback that is submitted on the development websites - is automatically created as a task for our development team.
Project manager
One central tool to get bug reports from non tech users, with a lot of information that help the dev team to understand the problem (url, screenshot, etc)
The Chrome widget is very powerful. Internal users just have to install it, and they can immediately report bug or else.
CTO at Wobee
Keep the console logs and screen recordings. Drop the extension requirement. Try Ybug free for 10 days.
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