The Issue Collector still works, but it hasn’t moved in years: a plain form, no screenshots, no console logs. Ybug is the drop-in upgrade: reporters annotate a screenshot of the page, and the issue lands in Jira with the technical context already attached.
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The Issue Collector was a great idea in 2012: a free form that turns website feedback into Jira issues. It still does exactly that, and only that. Choose Ybug if you want the same “report from the page, lands in Jira” flow with what the collector never added: annotated screenshots, JS console logs, browser and OS info, and 25+ other integrations for when intake outgrows Jira. Stick with the Issue Collector if a plain text form is genuinely all your reporters need.
Both embed on your site with one JavaScript snippet, both let visitors report without a Jira account, and both create Jira issues. The difference is what’s on the issue when it arrives: the collector sends the reporter’s words, Ybug sends the reporter’s words plus the evidence.
| Feature | Ybug | Jira Issue Collector |
|---|---|---|
| Best for |
Visual feedback & bug reports on websites (agencies, SaaS, QA) |
A basic feedback form for Jira-only teams |
| Annotated screenshots |
Reporters draw right on a screenshot of the page
|
No screenshot capture, manual attachments only |
| JS console logs |
Console logs, errors, browser, OS & viewport auto-attached
|
No console logs, basic browser stats at most |
| Works with tools other than Jira |
25+ integrations: Slack, Trello, GitHub, ClickUp & more
|
Jira only |
| Maintained & supported |
Actively developed, support that answers
|
No meaningful updates in years |
| Embeddable on any website |
One JS snippet on any website or web app
|
Yes, embedded via a JS snippet
|
| Reporters need no account |
Yes, clients report right on the page
|
Yes, no Jira account needed
|
| Pricing | Free Forever plan, flat paid plans from €13/mo | Free with your Jira license |
The Issue Collector is free with your Jira license, and it’s worth exactly what it captures: the reporter’s description and, if you enable it, basic browser stats. Every missing detail (which page, which browser, what the console said) becomes a follow-up comment your team writes by hand.
Ybug starts free too. The Free Forever plan takes unlimited reports, BASIC covers 3 team members and 25+ integrations for €13/month, and STARTUP covers 7 for €29/month. Flat prices, and reporters never count as seats.
See full pricingThe collector was free. The follow-up round trips aren’t.
Key differences that matter in daily work
The Issue Collector hands your reporter an empty form. What comes back is a description like “the button doesn’t work”, and the hunt for context starts in the comments.
Ybug starts from a screenshot of the page. Reporters draw, highlight, and comment right on it, so the issue shows what they saw instead of describing it from memory.
The collector can note basic browser statistics, and that’s where its technical context ends. JavaScript errors leave the page with the user who hit them.
Ybug captures the trail: JS console logs, errors, browser, OS, viewport, and the exact URL arrive on every report, without the reporter doing anything.
Switching doesn’t mean leaving Jira. Ybug’s Jira integration creates issues in the project and issue type you choose, automatically or after triage, with Jira Cloud and Server/Data Center both supported.
And when Jira-only intake gets tight, the same widget feeds Slack, Trello, GitHub, ClickUp, and 25+ other tools, plus webhooks and a REST API.
Atlassian hasn’t deprecated the Issue Collector, but it hasn’t kept it moving either: the docs still reference Jira 5.1, custom triggers still require jQuery, and it doesn’t work in team-managed projects.
Ybug is actively developed by a team that lives off this product. New integrations and features ship regularly, and support replies come from people who built it.
Ybug reports arrive as annotated screenshots with console logs; collector issues arrive as prose.
One snippet on your site, no account needed to report. Your visitors won’t need retraining.
Issues land in Jira like before, and the same feedback can also feed Slack, Trello, GitHub, or ClickUp.
The collector hasn’t seen meaningful updates in years. Ybug ships new features and answers support.
The collector’s simplicity, plus the screenshots, console logs, and integrations it never grew.
Users draw, highlight, and comment directly on the live website using annotated screenshots.
Every report includes browser details, screen size, URL, and JavaScript console logs, so developers can reproduce issues without back-and-forth.
Send feedback directly to Jira, Slack, ClickUp, GitHub, and other tools your team already uses.
Record user interactions with one click to capture complex bugs in motion.
Add Ybug to your site in under 5 minutes using a snippet, browser extension, or CMS plugin.
Affordable plans built for freelancers, agencies, and growing product teams.
Making the switch is easier than you think. Ybug integrates with your existing tools, so you don't migrate data—you just change your feedback source.
Install the widget, browser extension, or CMS plugin in minutes.
Send feedback directly to Jira, ClickUp, Slack, or your current workflow.
No long migrations. No client retraining. Just clearer, more actionable feedback from day one.
Ybug makes collecting feedback and bugs extremely smooth, even for non-technical users. Annotated screenshots, automatic environment information (browser, console, URL, screen size), and integrations with our project management tools save considerable time during testing and support phases. Installation is quick, the interface is clear, and the team behind the product is responsive and attentive.
Consultant et développeur web
I like the simplicity of the parametrization, yet the sophisticated functionality in the background. It is a perfect tool for implementation projects, with no time you will have a prepared solution fur bug tracking and ticket collections. Have been using this tool with e-mail + redmine integration and it was just really good. From user perspective it is absolutely simple, project is defined by the web url where they are standing at and they focus only on the problem reporting. All technicall info is sent automatically.
Senior Professional ERP Consultant
Ybug is intuitive and easy to use for someone who by nature is not technical. It is quite flexible - where some tools are limited to bug reporting, we use Ybug not only to report bugs, but to also solicit feedback on specific pages and products. Ybug also provides an invaluable screenshot that enables a customer to show us the exact issue. On top of this, service is excellent.
Founder & President at TrophyCentral
Easy to install process, Jira and Github integration. We found a bug with taking screenshots in an iframe, which was submitted and fixed by the really responsive team.
CTO at EscolaSoft
We use it daily to help client capture feedback and send this feedback directly to our project management tool basecamp.
CEO at Webwirkung
There are 3 main features that I like the most: 1. Unlike other feedback software that we used before, Ybug is easier to launch for each project. It typically takes 2-3 minutes to add a project to Ybug and start sending feedback. 2. It has a nice Chrome extension, which allows to capture screenshots on any website and tag to any project that we are currently working on. 3. Ybug integrates nicely with Teamwork (our PM tool), so each feedback that is submitted on the development websites - is automatically created as a task for our development team.
Project manager
One central tool to get bug reports from non tech users, with a lot of information that help the dev team to understand the problem (url, screenshot, etc)
The Chrome widget is very powerful. Internal users just have to install it, and they can immediately report bug or else.
CTO at Wobee
Swap the snippet, connect Jira, and get bug reports with evidence attached. Try Ybug free for 10 days.
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