Accelerate SaaS product testing
Collect visual, actionable feedback from users and testers without slowing your team down. A proper SaaS feedback tool keeps your product and QA loops tight.
Launch faster with clear, actionable feedback on your SaaS website
Use a feedback tool for SaaS to test features, track bugs, and collect user feedback in one place. Ship better products faster with visual feedback and built-in bug tracking – trusted by 1,000+ teams.
Start free trialTrusted by 1,000+ teams worldwide
How SaaS teams turn
user friction into fixes
In-app feedback loop
Let users show you where the product gets stuck
Your best product feedback usually appears at the exact moment a user hits friction. Ybug lets customers, beta users, and internal testers capture that moment inside your app, annotate the screenshot, and send it while the context is still fresh.
- Collect product feedback without sending users to a separate portal
- Capture screenshots, comments, and page URLs in one report
- Pass plan, account, feature, or release stage as custom user context
Less support ping-pong
Give developers the context they’ll ask for anyway
Engineering doesn’t need another stream of vague “something broke” tickets. Every Ybug report comes with the screenshot, URL, browser, OS, viewport, and recent console output attached automatically, so your team gets evidence instead of homework.
- Automatic browser, OS, viewport, and URL capture
- JS console logs and errors included with every report
- Attach account ID, user ID, build hash, or feature flags via the JS API
Triage that fits
Route bugs and product signals where work already happens
Product, support, and engineering can all look at the same report without copying it between tools. Send bugs to Jira, GitHub, GitLab, Linear, ClickUp, or Slack, and keep softer product feedback in Ybug until it’s ready to become roadmap work.
- Native integrations with Jira, GitHub, GitLab, Linear, ClickUp, and Slack
- Separate projects for production, beta, and customer-facing products
- Webhooks and REST API for internal product ops workflows
Lightweight enough for production
Add feedback without adding product drag
A SaaS feedback widget shouldn’t slow the app you’re trying to improve. Ybug is small, async, and lazy-loaded, and nothing leaves the page until someone submits a report. Use it in staging, production, preview apps, or behind login screens with the browser extension.
- Tiny async script built to stay out of your app’s way
- Works in staging, production, localhost, and preview environments
- Browser extension and Native screenshots for logged-in or private areas
“YBug makes it incredibly easy for our End Users, QAs, and POs to report bugs and feedback directly from the application, with all the context we need (screenshots, browser info, console logs).”
Marcos G.
Product Owner
Why SaaS companies use Ybug
SaaS bug tracking with full context
Every report includes screenshots, comments, and console logs - everything devs need to fix issues fast. No more chasing missing details.
Simplify product feedback
Testers and users submit feedback in just three clicks. A SaaS website feedback tool that needs no onboarding – just click, annotate, and send.
Works with your stack
Connect Ybug to Jira, Slack, ClickUp, GitHub, and more so bug tracking and feedback stay in sync with the tools you already use.
Move fast from day one
Add the widget or use the browser extension – start collecting feedback and tracking bugs on your SaaS site in under five minutes.
Feedback in every environment
Use the same feedback tool in staging and production – one workflow for your team and testers, no matter where they’re testing.
Match your brand
Customize the widget with your colors and, on paid plans, remove Ybug branding so feedback feels native to your product.
Reply directly from Ybug
Respond to feedback directly from the Ybug dashboard with replies going straight to the user’s inbox.
Keep users informed automatically
Send automatic email confirmations after you receive feedback and notify users when their report is resolved.
Frequently asked questions
Can we use the same tool in staging and production?
Yes. You can run Ybug in every environment – dev, staging, and production. One workflow for your team and testers, no matter where they’re testing.
Can Ybug turn vague reports into fixes?
Yes. Users mark the problem on a screenshot, and Ybug adds URL, browser, OS, viewport, and console output. Add plan, account, build, or feature data through the JS API.
Can users report feedback inside the app?
Yes. Customers, beta users, and testers can report friction without leaving your product. Each report stays tied to the screen, account, feature, and release.
Will the feedback widget slow down our site or app?
Not at all. We’ve built Ybug to be lightweight and load asynchronously, so it won’t interfere with your page load speeds or user experience. You get the feedback you need without the lag.
Does it integrate with our existing tools?
Yes. Ybug integrates with Jira, Slack, GitHub, ClickUp, Trello, and many more. Feedback and bugs can go straight into the tools you already use.
Can our users submit feedback without logging in?
Yes. Users can submit visual feedback and bug reports directly from your app in a few clicks – no signup or login required. Less friction means more useful feedback.
More ways to use Ybug
Same widget. Different jobs.
Ship better SaaS products faster
Test features, track bugs, and collect user feedback in one place. Ybug gives your team the clarity and context to ship with confidence.
Start testing your SaaS appInstalls in minutes. No credit card required.