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Frequently asked questions
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Free 10-day trial
Fully-featured Ybug is completely free for 10 days after you sign up. No credit card required.
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What forms of payment do you accept?
You can pay for Ybug with credit and debit cards (such as Visa, Mastercard and more) or with Paypal. However, you donβt need a card to sign up for a free 10-day trial. Payment processing is handled by Braintree.
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Can I change my plan?
You can change or cancel your plan anytime. Please [javascript protected email address] to get assistance.
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Any other questions?
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Here's what our users say

One central tool to get bug reports from non tech users, with a lot of information that help the dev team to understand the problem (url, screenshot, etc)
The Chrome widget is very powerful. Internal users just have to install it, and they can immediately report bug or else.

There are 3 main features that I like the most: 1. Unlike other feedback software that we used before, Ybug is easier to launch for each project. It typically takes 2-3 minutes to add a project to Ybug and start sending feedback. 2. It has a nice Chrome extension, which allows to capture screenshots on any website and tag to any project that we are currently working on. 3. Ybug integrates nicely with Teamwork (our PM tool), so each feedback that is submitted on the development websites - is automatically created as a task for our development team.
Easy to install process, Jira and Github integration. We found a bug with taking screenshots in an iframe, which was submitted and fixed by the really responsive team.